Frequently Asked Questions
NAPA AUTO PARTS Stores wants to provide you with the most complete product availability. By entering in your ZIP code and selecting a nearby store, we can give you the most up-to-date product availability. NAPA AUTO PARTS stores will also let you know if there are any specials that apply to your order.
Shopping at NAPA Online® is very safe.
NAPAOnline® takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. All user data including names, credit card numbers and addresses are scrambled over the internet.
- NAPA Online® uses security questions for identification and protection.
- The log out process is designed to protect customers using public computers.
Securing your Credit Cards
Check the security of your Internet session by looking at the bottom of your browser; if a locked padlock icon appears, you are on a secure page; if the padlock icon is "unlocked," you are not on a secure page.
Your maximum liability under federal law (The Fair Credit Billing Act) for unauthorized use of your credit card is $50 for purchases made in a store, over the phone or online. As a MasterCard, VISA, American Express or Discover cardholder, you will not be held liable for that $50 as long as you promptly report the loss of your card, and you have acted responsibly to protect your card and card information.
Protecting Yourself
One of the most effective ways to protect yourself when you shop online is to only do business with reputable companies, like NAPA AUTO PARTS stores. If you're still hesitant to use your credit card to buy online, remember that you can always use the site to create and print a Shopping List, which you can print and take to a NAPA AUTO PARTS store near you. Find the nearest NAPA location.
NAPA Online® offers product information including manufacturer, cost, availability and features. Customers can select and compare specific products. However, if you are looking for more specific information and need expertise, contact your local NAPA AUTO PARTS store.
Customers can shop online at NAPA anytime. Customer Support is available 8:00 a.m. to 5:00 p.m. EST, Monday through Friday. Contact Customer Support via email at customersupport@NAPAOnline.com.
There's no charge to create an account with NAPA Online®. It's completely secure and takes just a few moments.
- All your searches for parts and accessories will be tailored to you and your vehicle(s).
- You won't have to re-enter your vehicle, billing or shipping information each time you visit NAPAOnline®.
- You'll have complete access to your order history.
- You'll be able to personalize your account and indicate your communication preferences.
- You'll be able to find a NAPA AUTO PARTS store with ease.
Since NAPA Online® is available in all 50 states, the servicing NAPA AUTO PARTS store is required by law to charge sales tax for all purchases.
NAPA AUTO PARTS Stores and NAPA AutoCare Centers are always looking to add more skilled and enthusiastic individuals. NAPA AUTO PARTS stores and NAPA AutoCare Centers are successful because of the unique contributions of a wide variety of quality people.
If you're interested in joining the NAPA family, visit www.napaautojobs.com or contact the manager at your local NAPA AUTO PARTS Store or AutoCare Center.
Most NAPA AUTO PARTS Stores and NAPA AutoCare Centers locations are independently owned and operated and make their own hiring decisions.
