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Privacy Policy

Read our terms and conditions of use. At NAPA Online, we are committed to protecting the privacy of our customers. As a result, NAPA Online has created this privacy policy in order to clarify to our customers the manner in which NAPA Online will and will not use the information which our customers provide to us through our website.

The following are some common questions that may arise with regard to NAPA Online and the information which we request from our customers at different points in our website.


What information does NAPA Online collect, and how is it used?

General

The information that customers provide to NAPA Online is used

  • To allow our customers to purchase our products online
  • To provide our customers with personalized website content tailored to the particular interests of each individual customer
  • To continuously improve the convenience and functionality of our website
  • For market analysis and other internal purposes
  • To provide to our customers promotions through NAPA Online, its partners and local NAPA AUTO PARTS Stores

"Your NAPA" Account

When you set up "Your NAPA" Account you will be asked to provide your email address and a password, as well as provide information regarding your vehicle. The information you provide in your "Your NAPA" Account allows NAPA Online to personalize searches and facilitate the ordering process. During registration of "Your NAPA" Account, NAPA Online will ask for your name, address, e-mail address and other personal information, including data about your automobile. The more information you voluntarily provide (and the more accurate it is), the better NAPA Online will be able to customize your experience.

Ordering

Our website utilizes both a shopping cart and e-mail forms for customers to request information, products, and services. We may collect customers' contact information (such as e-mail addresses) and financial information (such as account or credit card information). This information enables us to process and fulfill our customers' orders and notify our customers of their order status. When you provide credit card information on our online form, you are connected to a secure server, which encrypts credit card information over the Internet.

Surveys and Promotions

We may occasionally request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age, and/or income range). Contact information will be used to notify the winners and award prizes.

Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We may also use this data to personalize the customer's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. In addition, this information may be used internally by NAPA Online for market analysis and other purposes.

Financial Information

Financial information that is collected is only used to bill the user for products and services ordered at NAPA Online and for no other reason. NAPA Online does not store credit card information on its servers or systems.

Mailing Lists

Contact information from the "Your NAPA" registration form, order forms, contest forms and other sources is also used to send promotional materials to our customers. In addition, the customer's contact information may be shared with selected partners of NAPA Online who may want to contact our visitors. Users may opt-out of receiving future updates by checking the appropriate box when opening or modifying their "Your NAPA" account.


How does NAPA Online protect the information it collects?

Passwords

To provide you with an increased level of security, access to your personal information is protected with a password, which you select. We strongly recommend that you not disclose your password to anyone.

Registration & Financial Information

All personal information that you provide to NAPA Online including names, addresses, contact information, and credit card information are stored in a secure database. We utilize industry best practices in order to ensure that your data is secure.

Secure Server

When you place orders through our website, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Socket Layer (SSL) software, which allows us to receive information that your Web browser encrypts before transmitting to us. Since any order information you provide to NAPA Online will be transmitted using a secure connection, customers with web browsers that cannot support this level of security will not be able to order products through NAPA Online.

Display of Credit Card Information

NAPA Online will never display more than five digits of your credit card number on the screen or on any invoices for your protection.

Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We may also use this data to personalize the customer's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. In addition, this information may be used internally by NAPA Online for market analysis and other purposes.


Does NAPA Online share its information with other companies?

General

NAPA Online does not sell your personal information to any third parties. However, we may provide your information to trustworthy third parties (including "Your Local NAPA Stores") so that they can send you product and service offers that may be of interest. Users may opt-out of receiving future mailings by checking the appropriate box when opening or modifying their "Your NAPA" account.

Aggregate Statistics

NAPA Online may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors. However, these statistics will include no personally identifying information.

Account Information

NAPA Online may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of NAPA Online, our customers or other individuals.

Credit Card Verification

Please note that when you order products and services from NAPA Online we will use a credit card verification company to validate the credit card and other information you provide before we can fill your order. We have an agreement with such company to ensure that our customers' personal information is kept confidential. Not only is it the same credit verification process that would be used if you presented your credit card at any NAPA store, but there is an additional safeguard in that the billing information you provide for your credit card enables us to verify that you are the rightful owner of the card.


What are "cookies" and how are they used by NAPA Online

"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. All pages on NAPA Online where you are prompted to log in or that are customizable require that you accept cookies. We may also use ads on our website that contain cookies. Our cookies do contain personally identifying information, such as email address, that enables us to provide features such as storing items in your shopping cart between visits and creating a personalized website based on your particular vehicle. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.


Can customers update or change their information once it has been input?

You can access your personal information at any time to update, correct, add or delete any of the data you have provided to us. To do so, access the "Your Account” page of the website with your e-mail account and password.


By using the NAPA Online website, you consent to the collection and use of this information by NAPA Online. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will take commercially reasonable measures to obtain written or active e-mail consent from our members if NAPA Online is going to be using the Personally Identifiable Information collected from the user in a manner different from that stated at the time of collection. We will also post the changes in our privacy statement on this page.

Thank you for visiting NAPA Online!

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