The NAPA Online Accessories help center features important links and information pertaining to Accessories & Performance Parts. If you are seeking information regarding Replacement Parts, Tools & Equipment, Paint & Body, Oils & Chemicals, or other automotive parts please click here.
For customers with an existing order, please ensure that your NAPA Online Accessories order number begins with "ACC" (for example: ACC-123456). If your order number does not start with "AAC" you can find relevant information here.
Quick Links
Frequently Asked Questions
Q: How to place an order?
A: Orders can be placed at any time through our secure shopping cart, or over the phone during our hours of operation. (9AM - 11PM (ET) Sunday - Friday, 9AM - 9PM (ET) Saturday.)
Q: What methods of payment do you accept?
A: We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept payment through PayPal and Amazon Pay.
Q: How will you ship my order?
A: We provide Ground Shipping for US orders only, including AK and HI.
Q: What do you charge for shipping & handling?
A: Most orders ship for free. However, depending on an item's weight and/or freight charges, occasional handling fees may be applied. Additionally, orders shipped to Alaska, Hawaii, and other locations outside of the contiguous US will be charged shipping and handling. Shipping charges (if applicable) will be clearly displayed at checkout.
Q: When will my order arrive?
A: Accessories that are in stock generally ship within one to three days. We ask you allow up to eleven days for delivery. Shipping may take two to three weeks on custom and made-to-order accessories.
Tax Exempt Orders
If your company or organization is authorized to purchase automotive accessories tax-free, call us toll-free at 855-392-5646. Our product specialists will be happy to help you place your order.
Price Match Guarantee
At NAPAOnline.com/accessories, we guarantee the lowest price. If you see a better deal anywhere else, up to a year after you've placed your order, we'll beat it by a dollar.
Before You Order:
If you see a lower advertised price on the item you plan to purchase, call us at 855-392-5646. We'll review the advertised price and adjust your cart accordingly. Don't forget to include any sales tax and shipping costs, and remember, our shipping is free!
Be sure to have the following information handy when you call:
Competitor's Name
Product Name and Part Number
Exact Web Address for the Competitor's Product / Part Number
Our Advertised Price (and Tax if Applicable)
Competitor's Advertised Price (After Tax and Shipping)
After You Order:
If you've already placed your order and then see a lower price advertised elsewhere, call us at 855-392-5646. We can email you a Price Match Claim Form. After our review, if your claim is deemed eligible, we will refund you the different, plus one dollar.
Terms and Conditions
This offer extends to products found on NAPAOnline.com/accessories. "Advertised Price" refers to a publically listed selling price, plus sales tax, shipping, and any other charges. The competitor's product, part number, and shipping method must be identical to the product, part number, and shipping method offered through NAPA Online. The product must be in stock and offered by an Authorized Dealer. This offer does not apply to special order items, overstock items, clearance items, rebates, group buys, private discounts, auction sites, or erroneously priced items. Items that are blemished, refurbished, or otherwise not considered in "new" condition are not eligible. Price match discounts can not be combined with other coupons, sales events, or promotional offers.
Contact Us
Phone: 855-392-5646
Email: [email protected]
Or, live chat with a Customer Service Special during our business hours: 9AM - 11PM (ET) Sunday - Friday, and 9AM - 9PM (ET) Saturday.