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Returns
Attention: The return information listed below applies only to NAPA replacement parts, components and products outside of the automotive accessories category. Orders within the accessories category begin with ACC (ex: ACC-123456). To access the return policy for NAPA Accessories and Performance Parts, visit www.napaonline.com/accessories/return-information.
NAPA Online believes in customer satisfaction.
Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return:
- Any new item in original packaging and condition.
- Any used core, as long as it is shipped in the box that contained the new product. (What is a Core?)
- Any item received in a damaged or defective condition.
- Any item received in error.
Returning Reserve Online or Buy Online Pickup in Store Items
Participating NAPA Stores can process returns and exchanges of NAPA Online Reserve Online or Buy Online Pickup in Store purchases with a valid receipt / order confirmation within 30 days of purchase. To find a participating store near you, use our Store Locator. The NAPA stores listed in the Store Locator should accept returns from NAPA Online purchases. A Return Goods Authorization (RGA) is not required for in-store returns.
Please note the distinction between NAPA Auto Parts Stores, NAPA AutoCare Centers and NAPA AutoCare Collision Centers. While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt.
Returning Ship to Home Items to NAPA Online via UPS
Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS.
First, obtain a Return Goods Authorization Number (RGA) by contacting NAPA Online Customer Support.
They will give you the following options:
- UPS shipping label mailed to you
- UPS shipping label emailed to you so you may print it.
Next, return the items via UPS. Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the UPS (ARS) label that you will obtain from NAPA Online Customer Support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.
Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website.
Returning Ship to Home Items to a NAPA Store
Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator. The NAPA stores listed in the Store Locator should accept returns from NAPA Online purchases. A Return Goods Authorization (RGA) is not required for in-store returns.
Please note the distinction between NAPA Auto Parts Stores, NAPA AutoCare Centers and NAPA AutoCare Collision Centers. While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt.
Credits and Shipping Costs
Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.
If the reason for your return was caused by NAPA Online or its business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.
Returning Used Cores
If you have paid a core charge from NAPA Online, you are eligible for core credit upon return of the old core unit.
To return a used core to a participating NAPA Auto Parts store, bring the order confirmation/receipt to the store along with the used core unit. Used cores must be returned to stores within 30 days of purchase. To find participating NAPA Auto Parts stores, use our Store Locator. All stores listed in the Store Locator should accept used cores for parts purchased from NAPA Online. A Return Goods Authorization (RGA) is not required for in-store returns.
Used cores from ship-to-home orders can be returned to NAPA Online via UPS provided the replacement parts were purchased at NAPA Online and that they are shipped back in the box you received with the new product. For UPS core returns, you must first obtain a Return Goods Authorization (RGA) number and follow the steps outlined in Returning Items to NAPA Online via UPS. Be sure to designate "used core" as the reason for your return. Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from NAPA Online.
If you have any questions about NAPA Online's Return Policy, please contact Customer Support.
Thank you for shopping NAPA Online!
Returns
Attention: The return information listed below applies only to NAPA replacement parts, components and products outside of the automotive accessories category. Orders within the accessories category begin with ACC (ex: ACC-123456). To access the return policy for NAPA Accessories and Performance Parts, visit www.napaonline.com/accessories/return-information.
NAPA Online believes in customer satisfaction.
Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return:
- Any new item in original packaging and condition.
- Any used core, as long as it is shipped in the box that contained the new product. (What is a Core?)
- Any item received in a damaged or defective condition.
- Any item received in error.
Returning Reserve Online or Buy Online Pickup in Store Items
Participating NAPA Stores can process returns and exchanges of NAPA Online Reserve Online or Buy Online Pickup in Store purchases with a valid receipt / order confirmation within 30 days of purchase. To find a participating store near you, use our Store Locator. The NAPA stores listed in the Store Locator should accept returns from NAPA Online purchases. A Return Goods Authorization (RGA) is not required for in-store returns.
Please note the distinction between NAPA Auto Parts Stores, NAPA AutoCare Centers and NAPA AutoCare Collision Centers. While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt.
Returning Ship to Home Items to NAPA Online via UPS
Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS.
First, obtain a Return Goods Authorization Number (RGA) by contacting NAPA Online Customer Support.
They will give you the following options:
- UPS shipping label mailed to you
- UPS shipping label emailed to you so you may print it.
Next, return the items via UPS. Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the UPS (ARS) label that you will obtain from NAPA Online Customer Support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.
Simply take your package to any location that has regularly scheduled UPS pick-ups. You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website.
Returning Ship to Home Items to a NAPA Store
Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator. The NAPA stores listed in the Store Locator should accept returns from NAPA Online purchases. A Return Goods Authorization (RGA) is not required for in-store returns.
Please note the distinction between NAPA Auto Parts Stores, NAPA AutoCare Centers and NAPA AutoCare Collision Centers. While NAPA AutoCare Centers and Collision Centers can service your vehicle with quality NAPA parts, participating NAPA Auto Parts Stores can accommodate your return requests when provided with your NAPA Online order confirmation / receipt.
Credits and Shipping Costs
Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.
If the reason for your return was caused by NAPA Online or its business partners (i.e., damaged or defective items, wrong part shipped), we will cover the freight charges on the replacement items.
Returning Used Cores
If you have paid a core charge from NAPA Online, you are eligible for core credit upon return of the old core unit.
To return a used core to a participating NAPA Auto Parts store, bring the order confirmation/receipt to the store along with the used core unit. Used cores must be returned to stores within 30 days of purchase. To find participating NAPA Auto Parts stores, use our Store Locator. All stores listed in the Store Locator should accept used cores for parts purchased from NAPA Online. A Return Goods Authorization (RGA) is not required for in-store returns.
Used cores from ship-to-home orders can be returned to NAPA Online via UPS provided the replacement parts were purchased at NAPA Online and that they are shipped back in the box you received with the new product. For UPS core returns, you must first obtain a Return Goods Authorization (RGA) number and follow the steps outlined in Returning Items to NAPA Online via UPS. Be sure to designate "used core" as the reason for your return. Before returning your core, be sure to drain fluids from the core and place it in a plastic bag to prevent leakage. Then pack it in the box that contained the new part you purchased from NAPA Online.
If you have any questions about NAPA Online's Return Policy, please contact Customer Support.
Thank you for shopping NAPA Online!
